Privacy Policy

1. Overview

Hygenie.ai (“Hygenie”, “we”, “us”) operates hygenieai.com and provides AI-powered real-time demo coaching software for B2B sales professionals. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your personal data.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, and password when you sign up.
• Waitlist and marketing information: email address, optional name, and optional product description when you join our beta waitlist or request the demo grader.
• Usage data: demo transcripts, call recordings, and coaching interactions you provide to the service.
• Device and log data: IP address, browser type, device identifiers, pages visited, and timestamps.
• Payment information: processed by our payment provider; we do not store full card numbers.

3. How We Use Your Information

We use personal information to:

• Provide, operate, and improve the Hygenie service.
• Analyze your sales demos and surface coaching feedback.
• Communicate with you about product updates, beta invitations, and support.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We share information only with:

• Service providers who process data on our behalf (hosting, email delivery, analytics, payment processing, LLM providers for coaching analysis). These providers are bound by contract to protect your data.
• Legal authorities when required by law or to protect rights, property, or safety.
• Business transfers in the event of a merger, acquisition, or sale of assets, with notice to you.

5. Data Retention

We retain personal data only as long as necessary to provide the service and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. You can request deletion of your account and associated data at any time by emailing jakeweber@hygenieai.com.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: ask us to delete your personal data.
• Portability: receive your data in a machine-readable format.
• Objection: object to certain processing activities.
• Withdrawal of consent: where processing is based on consent.

To exercise any of these rights, email jakeweber@hygenieai.com. We respond within 30 days.

7. California Residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. Hygenie does not sell personal information. To exercise your rights, contact us at jakeweber@hygenieai.com.

8. European Users (GDPR)

If you are in the European Economic Area, the United Kingdom, or Switzerland, Hygenie processes your personal data as a data controller. Our legal bases for processing include consent, contract performance, legitimate interests, and legal obligations. You may lodge a complaint with your local supervisory authority.

9. Security

We use industry-standard technical and organizational measures (encryption in transit, access controls, secure infrastructure) to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Hygenie is not intended for children under 16. We do not knowingly collect personal information from children.

11. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can control cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes by email or by posting a notice on the site before they take effect.

13. Contact

For privacy questions, data requests, or concerns, contact jakeweber@hygenieai.com.